the finer details
Shipping & Frequently Asked Questions
Where do you deliver?
[Add the states and areas you deliver to, and any you cannot ship to.]
How much is shipping?
[Add your shipping rates.] Delivery is free on orders over $200.
How long will my order take?
[Add your dispatch time and delivery estimates by area.]
Can I click and collect?
[Confirm whether orders can be collected from Shop 5/327 Honour Avenue, Graceville, and how long orders are held.]
Can I send an order as a gift?
Yes. Switch on "This is a gift" in your cart and add a message, and we'll include it with the order. The recipient must also be over 18.
What happens if something arrives damaged?
Send us a photo at [email address] within [number] days of delivery and we'll arrange a replacement or refund.
Can I return or exchange alcohol?
[Add your returns policy for alcohol, including faulty or corked bottles.]
Can I change or cancel my order?
Get in touch at [email address] as soon as you can. [Add the cut-off — orders that have already been dispatched cannot be changed.]
How does Wine Crush membership work?
Sign up once and you get 5% off for life, online and in-store, across most wine and selected products. [Add any exclusions.]
Still have a question? Send us a message at [email address] and we'll point you in the right direction.
